Privacy Policy

What we collect

When you make a booking or contact us, we may collect your name, email address, phone number, booking dates, guest count, and room preferences.

How we use your data

We use your information to:

• process and confirm bookings
• send booking updates and payment status
• provide customer support through WhatsApp, email, or phone
• improve our website and booking experience

Payments

Online payments are handled by trusted payment providers (such as SenangPay or Stripe). We do not store your full card details on our servers.

Who we share data with

We only share data with service providers needed to run bookings and operations (for example payment and messaging services). We do not sell your personal data.

How long we keep data

We keep booking records for operational, accounting, and support purposes. We only keep data as long as needed for those purposes.

Your choices

You can request to review, correct, or delete your personal data (where legally allowed). You can also ask us to stop non-essential communication.

Cookies and analytics

We use cookies and analytics tools to understand website performance and user behavior, so we can improve speed, design, and booking conversion.

Contact us

If you have questions about privacy, contact us at contact@thehillkinabalu.com or WhatsApp +6019-319-5997.